Terms and conditions of accommodation

U Hájenka 429

Helena Hintnaus

ID: 14315491

Luxemburgská 1302/35 Prague 3 130 00

1. Introductory Provisions

These terms and conditions apply to a stay in the accommodation facility at U Hájenky 429, Lipno nad Vltavou 429 P. The parties to the contractual relationship are the accommodation provider on the one hand, and the customer booking the stay on the other. A customer can be either a natural person or a legal entity (hereinafter referred to as the "customer"). The customer, who is listed on the contract, represents all participants of the stay, is authorized to act on their behalf and is the only responsible person in relation to the accommodation provider.

By confirming the reservation at the accommodation facility, the customer agrees to these terms and conditions.

2. Formation of a contractual relationship

The contractual relationship between the customer and the accommodation provider is established by the confirmation of the reservation of U Hájenky 429, Lipno nad Vltavou 429 P by the customer in the online reservation system and payment of the deposit/full amount for the accommodation, as stated in Article 3, point 3.4 of these terms and conditions. The customer pays the deposit/full amount for the accommodation to the credit of the accommodation providers account. In exceptional cases, when the customer does not have access to the Internet, he can make a reservation by phone.

Both the customer and the accommodation provider agree to the use of postal or electronic (e-mail) communication. Notifications made in one or the other mentioned way are recognized by both parties as valid written notifications.

3. Price of stay and terms of payment

The price of the stay means the price stated in the reservation system and the info email (contract) about the accommodation, which will be sent to the customer after confirming the reservation in the online reservation system name of the object.

3.1. The price of the stay includes

accommodations
recreation fee to the municipal authority
energy (electricity, gas, water/sewage)

3.2. The price of the stay does not include

transport
diet

3.3. Payment of stay

The lodger has the right to pay the price of the stay before its implementation. Unless otherwise agreed in a written contract between the accommodation provider and the customer, the customer is obliged to pay a deposit of 50% of the price of the stay within 5 days from the date of sending the reservation confirmation in the online reservation system name of the object to the customers account. The customer is obliged to pay the additional payment of 50% no later than 10 days before the day designated as the start of the stay. If the customer does not comply with the payment conditions for payment of the stay, the effects of the contract concluded between the customer and the accommodation provider will cease and the accommodation capacity will be offered to other interested parties.

4. Obligations of the customer

To provide the accommodation provider with the cooperation that is needed for proper security and provision of accommodation.
Take over all the sent documents necessary for the stay.
Follow the instructions, operating rules and instructions of the accommodation provider and the staff authorized by him.
It is the duty of the customer and everyone involved to behave in such a way that there is no harm to their health, life or property, as well as damage to the accommodation providers property. Supervise the children, or provide them with supervision, which would prevent them from possible injury in the building and its surroundings or causing damage to the accommodation providers property.
Properly use the accommodation premises, maintain order and cleanliness in them, especially if children are staying with him.
When leaving the accommodation, close the windows and doors.
Report the need for repairs in the accommodation without delay.
Immediately report damage or damage caused by the customer or the person staying with him in the accommodation.

The customer is obliged to pay for any damage caused in the premises reserved for accommodation, free entertainment or relaxation, including compensation for lost profit up to the amount of 20,000. CZK. Higher damages incurred in spaces reserved for accommodation, free entertainment or relaxation in full, including compensation for lost profit in the amount of the valid price for accommodation for the entire period during which the object/room/apartment/relaxation area will be taken out of service, can be claimed by the accommodation provider in accordance with Act No. 89/2012 Coll., Civil Code. The customer has this obligation even if the damage is caused by children or other persons staying with the customer.

4.1 The customer may not, without the prior consent of the accommodation provider:

Make significant changes in accommodation (move furniture, etc.)
Use your own appliances on the premises
Leave the premises reserved for accommodation to another person

4.2 Furthermore, the customer may not:

Smoking in all areas of the building
Possess, produce or store narcotic or psychotropic substances or poisons, unless they are medicines, the use of which has been prescribed to the customer by a doctor.
Carry the weapon and ammunition or otherwise store them in a condition that allows them to be used immediately.

5. Obligations, rights and responsibility of the accommodation provider

The accommodation provider is obliged to hand over the accommodation premises to the customer in a condition suitable for proper use and to ensure the undisturbed exercise of his rights related to the accommodation. The lodger takes care to eliminate reported defects without unnecessary delays and is obliged to maintain the accommodation premises in proper technical and hygienic condition.

The accommodation provider has the right to inspect the accommodation premises in the customers presence after the end of the customers stay. We ask customers not to consider this activity as a sign of distrust. Thank you for your understanding.

The host is not responsible for injury to health (or damage to property) of customers caused by their carelessness, inattention, carelessness, misuse or poor supervision.

6. Stay

The customer has the right to use the spaces reserved for accommodation, as well as the common spaces of the building. Keys to the bins and outdoor storage are located in the building. The customer is obliged to prevent the loss or theft of these keys and not to lend them to persons who are not accommodated in the building. In case of loss, theft or misuse of the keys, the customer is obliged to pay a contractual fine of CZK 1,000 to the accommodation provider; this does not affect the accommodation providers right to claim compensation for the damage caused.

The accommodation provider accommodates the customer from 3:00 p.m. on the relevant day of check-in, and the customer is obliged to leave the facility by 10:00 a.m. on the day of termination of the accommodation at the latest .

If the customer does not comply with this time, he may be charged the price for the next day of stay, according to the valid price list.

6.1. Transport to the place of stay

Transport to the place of residence is individual and all costs with transport to the place of residence are paid by the customer.

6.2. Accommodations

The number of accommodated persons must not exceed the bed capacity of the building. The exact, or preliminary, number of accommodated persons is indicated in the contract, which the customer receives after making the reservation. For children up to the age of 3, a cot and high chair can be ordered free of charge when booking in the online booking system.

It is forbidden for the entire capacity of the object to be used only by minors under the age of 18 or only by persons with limited autonomy. In the case of accommodation for persons under the age of 18 or persons with limited independence, at least one responsible supervisor over the age of 18 must be provided who will participate in the entire stay.

6.3. Energy and saving

In order to save energy and therefore to be considerate of the environment, we ask you not to ventilate for a long time in the winter, let alone for the purpose of reducing the temperature in the room/object.

6.4. Pets

Accommodation or visits to the property with pets is possible subject to the conditions listed below.

The dog (other animal) must be well-behaved, must not scratch the furniture, roll around in the beds or on the upholstered furniture.
The owner of the dog will supervise its behavior to avoid damage to the propertys equipment. If the equipment is damaged, the owner of the dog is obliged to pay for the resulting damage.
The owner will provide a bed, food bowl and water for the dog from his own sources, not from the buildings equipment.

Recommendation: discuss accommodation with a pet of a medium or larger breed in advance with the owner.

6.5. Storage of sports equipment

The customer is not allowed to take sports tools and objects into the building, for which an outdoor warehouse is reserved.

6.6. Valuables

The host advises customers not to leave jewelry, money and other valuables in the property, or to properly secure valuables against theft. The host is not responsible for loss or damage to the listed items. The lodger is not obliged to ensure the safekeeping of these items.

6.7. Parking

Parking of customers vehicles is possible on the property owners own property in front of the building. These areas are freely accessible, and therefore the accommodation provider is not responsible for possible theft of the vehicle or items in it, it is not a guarded parking lot. Two parking spaces belong to the building. For other vehicles, it is possible to use shared parking spaces in the complex.

7. Changes to the contract and withdrawal from the contract

If, for objective reasons, the accommodation provider is forced to change the essential conditions of the contract before the start of the stay, he may propose to the customer a change to the contract. In such a case, the customer has the right to agree to the change or withdraw from the contract. If the customer does not withdraw by written notice within 10 days from the date of delivery of the change proposal, it is considered that he agrees to the change.

The customer has the right to withdraw from the accommodation contract.

The host has the right to withdraw from this contract if the customer grossly violates the obligations set forth in this contract, the accommodation rules, or grossly violates good manners in the property.

Withdrawal from this contract must be in writing and delivered to the other contracting party. Withdrawal from this contract does not affect the obligation to pay claims from this contract arising before withdrawal or cancellation fees.

Withdrawal from the contract is governed by the following cancellation conditions, which determine the amount of cancellation fees:

more than 30 days before the start of the stay is free of charge
29 – 10 days before arrival is 50% of the price of the stay
9 days or less is 80% of the price of the stay
No show is 100% of the price

In the event of withdrawal from the accommodation contract, the accommodation provider is entitled to call on the customer to immediately vacate the accommodation premises and leave the building, and the customer is obliged to comply with this call without delay.

8. Complaints

The customer is obliged to make a possible complaint always immediately after discovering a defect with the accommodation provider or the responsible person of the accommodation provider, so that a correction can be made.

9. Final Provision

The general terms and conditions apply to all stays at U Hájenky 429, Lipno nad Vltavou 429P and enter into force and effect on 1.1. 2023.

By concluding the contract, the customer confirms that he understands the above contractual terms and accepts them in full on his own behalf and on behalf of the other participants of the stay.

By concluding the contract, the customer further confirms that he has been informed by the accommodation provider that, in the event of a dispute between the parties to this contract, he has the option of using an out-of-court settlement of such a dispute, namely at the Czech Trade Inspection (www.coi.cz).

U Hájenka 429

Lipno nad Vltavou 429P

Helena Hintnaus

quartermaster